FAQ-Xinxiang Vic Science&Education Co.,Ltd.

Do you have after-sale service?

We do have, and we do very well during the ordering time,many urgent reply and calling; we can supply 1 year after sale service. And do contact us if you have any question.

Can you supply other products to me?

No problem,Our main products are prepared slides, microscope glass slides,coverslips, heating mantle,microtomes,microscope accessories, biological specimens, teaching models, experiment materials.

Can you do OEM&ODM for me?

Yes, we can supply offer OEM&ODM, we can do special service on the slides details and box, may your logo, may the color, may the different design,all is up to you.

Can you supply me the samples?

Yes, but the sample cost should be charged, we will return the sample cost to your bulk order, finally the sample will be free for you as gift.

What is the payment method you can accept?

Pay on T/T,Western union,Money gram,Master card,Escrow,Paypal,etc.

What is the transportation?

Usually We send the goods by air,small order is best to choose international express, such as DHL,FEDEX,EMS,UPS,TNT,Aramex is better for middle east etc. Big orders are suitable for the delivery by sea ot by air or by railway and so on.

How long the transportation take?

The time depends on the shipping method like by international express、by air or by sea. if by express need about 2-5working days.

What is your minimum order quantity?

Our MOQ is 1pcs as usual, we can supply discount base on purchase quantity.

How long you can fulfill the order normally?

If in stock, we can arrange shipping within two hours, common products usually we will take 2-5 days to produce, which is all based on the quality first.

Will the product be affected by wet weather of humidity and hotness?

The products are made of selected advanced materials, which have stable chemical and physical properties and will not be affected by hot and humid weather.

Where is your factory?

NO .1 Building N0.999 East Gaoxin Road Bio Science Hi-Tech Zone Xinxiang 453000 HeNan Province China.

Are you manufacturer or trading company?

We are a leading professional educational equipment manufacturer and supplier, welcome to visit our factory.